Are You Creating Psychological Safety with your Team?

Are You Creating Psychological Safety with your Team?

“Psychological safety describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.”  — Amy Edmondson A manager said angrily to her staff member, “This work is not up to par. Don’t you...
Should You Send an Email or Call?

Should You Send an Email or Call?

“The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things.  Information is giving out; communication is getting through.” —Sydney J. Harris An executive I work with shared with me...
Look for Humor Amidst Polarization

Look for Humor Amidst Polarization

“I think the next best thing to solving a problem is finding some humor in it.”— Frank A. Clark A client told me how angry he was with his long-time business partner. “How can he be so stupid?”  The partners were disagreeing again about something they...
Experience Gratitude

Experience Gratitude

“Gratitude can transform common days into thanksgivings, turn routine jobs into joy, and change ordinary opportunities into blessings.”—William Arthur Ward By now you are likely to have heard of the many benefits of being grateful. You will experience more inner ease,...
Guard Trust By Engaging in Open-Minded Conversations

Guard Trust By Engaging in Open-Minded Conversations

“When people honor each other, there is a trust established that leads to synergy, interdependence, and deep respect. Both parties make decisions and choices based on what is right, what is best, what is valued most highly.”—Blaine Lee We cannot...